by tonkcreek » January 15th, 2013, 9:08 pm
I have removed the AC/Heater Panel and also the Radio Module. I do not see ANYTHING which looks like the BlueStar module (which is supposed to be the OnStar module). Once again this vehicle is a 2007 Sierra 1500 SLE four door truck. Please help. I am very discouraged at this point and I cannot find the module. Thanks. P.S. Your post said to contact technical support via email. Is this Costar tech support or GMC tech support??
Three hours later. I checked under and around the glove box, the radio, the heater controls, the steering wheel, the brakes, the console, the rear seats and I never found the OnStar module. Assuming that it IS located behind the radio, it is virtually impossible to remove the inside casing which surrounds the radio. It is one huge piece of plastic and the best I could tell, you are going to have to remove the entire dashboard because I could not even find the appropriate screws. I will wait for one more week for your reply and hopefully your solution to my problem. If you have not responded satisfactorily I will be returning the BlueStar module for a complete refund due to your thirty (30) day return policy. Thanks again, and I sincerely hope this problem can be reconciled.